Amalgamation (IT team and CS team)
Support team has been merged to Information Technology team as of 16th
of January 2012.
all the works and tasks which Customer Support team was on charge are now
in charge of Information Technology team, such as RMA, Inventory control
such as spare parts confusions, shipping delays and non-correct part
shipping, will be minimized since Information Technology team takes over
the charge of such hard work. Information Technology team members are
working hard to build new and simplified procedures and regulations for it.
previous system, due to lack of communications, there had been few cases
where we had negative profit even after selling spare parts or
Revised RMA and manage policy will be announced and
we are expecting to be stabilized within 1st half of 2012.
for M3 OX10.
has developed voice solution application for M3 OX10, you can download
them and use them for your M3 OX10 device, M3 OX10 Enabler and TE
Clients are now available from Wavelink’s official webpage, you can also
find Wavelink solution for other M3 Mobile devices such as MM3, M3 SKY and
M3 T from this page.
M3’s brand new Online
You may be curious about M3 Mobile’s brand new Online
Support Page, which has been mentioned on last news letter, we are running
internal test during this week and from 1st of Feb 2012, we will
run beta test for 1 to 2 weeks and if there’s any feedback we will get bugs
and errors fixed, we are aimed to open this new page officially from mid- February
2012, so please send use this page and send us feedbacks, even the shortest
feedback will help us a lot to make better Online Support page.